Privacy & Cookies Policy

Last updated: 18 August 2025

CustomVolt Solutions Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your information when you use our website www.customvolt.co.uk (the “Site”).

1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: name, title.
  • Contact Data: billing address, delivery address, email address, telephone number.
  • Transaction Data: details of products purchased, payment details (processed securely by third-party providers).
  • Technical Data: IP address, browser type, device information, operating system, login data.
  • Usage Data: information on how you use our website, products, and services.
  • Marketing & Communications Data: preferences in receiving marketing communications.

2. How We Collect Data

We collect personal data in the following ways:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically, through cookies and similar technologies when you use our website.
  • From third-party service providers (e.g., payment processors, delivery couriers).

3. How We Use Your Data

We will only use your personal data where permitted by law. Common uses include:

  • To process and deliver your orders.
  • To manage your account and provide customer support.
  • To send important service updates (e.g., order confirmation, delivery notifications).
  • To comply with legal obligations (e.g., tax and accounting).
  • To improve our website, services, and customer experience.
  • With your consent, to send you marketing communications.

4. Legal Bases for Processing

We rely on the following lawful bases under UK and EU data protection law:

  • Contract: to fulfil orders and provide services.
  • Legal obligation: to comply with regulatory or tax requirements.
  • Consent: for marketing and non-essential cookies.
  • Legitimate interests: to improve services, prevent fraud, and maintain IT security.

5. Data Sharing

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal).
  • Delivery and logistics providers.
  • IT and hosting service providers.
  • Professional advisers (accountants, lawyers).
  • Regulatory authorities, where required by law.

We will never sell your personal data to third parties.

6. International Transfers

If we transfer personal data outside the UK/EU, we will ensure appropriate safeguards are in place (such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses).

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

  • Order records: 6 years (for tax and legal compliance).
  • Marketing data: until you withdraw consent.

8. Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

  • Right to access your personal data.
  • Right to correct inaccurate data.
  • Right to request erasure (“right to be forgotten”).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing (including marketing).
  • Right to withdraw consent at any time.

To exercise your rights, please contact us at team@customvolt.co.uk.

9. Who can I contact if I have a problem?

Email us at team@customvolt.co.uk.

  • For EU customers, you can also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

9. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

10. Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience.

Types of Cookies We Use:

  • Strictly Necessary Cookies: required for website functionality (e.g., shopping cart, checkout).
  • Performance Cookies: collect anonymous data on website usage to improve performance.
  • Functional Cookies: remember preferences (e.g., language, login details).
  • Targeting/Advertising Cookies: used with consent to deliver relevant ads.

Managing Cookies

  • On your first visit, our site will ask for your consent to place non-essential cookies.

You can manage cookies through your browser settings and withdraw consent at any time.

11. Contact Us

If you have any questions about this Privacy & Cookies Policy, or wish to exercise your data protection rights, please contact us:

CustomVolt Solutions Ltd.
Address: Rm 27, 11/F, 25 Cabot Square, Spaces Canary Wharf, London E14 4QZ United Kingdom
Email: team@customvolt.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU data protection authority.